Samsung SEW-3037W Wireless Video Baby Monitor with Infrared Night Vision and Zoom – Questions & Answers

Samsung SEW-3037W Wireless Video Baby Monitor with Infrared Night Vision and Zoom

Samsung SEW-3037W Wireless Video Baby Monitor with Infrared Night Vision and Zoom features

  • 3.5 inch high quality color LCD display, secure and interference free 2.4Ghz signal, VGA(640×480) resolution
  • Remote control pan, tilt and zoom, remote controlled built-in night light to sooth little one to sleep, time display
  • 2-Way Talk Audio/Built-in Mic and Speaker, quiet mode to remove white background noise, expandable up to 4 cameras
  • Pure digital signal up to 900 inch
  • Night vision allows for low light viewing up to 15ft, Non-visible IR LEDs, Low battery warning
  • 3.5″ high quality color LCD display, secure and interference free 2.4Ghz signal, VGA(640×480) resolution
  • Remote control pan, tilt and zoom, remote controlled built-in night light to sooth little one to sleep, time display
  • 2-Way Talk Audio/Built-in Mic and Speaker, quiet mode to remove white background noise, expandable up to 4 cameras
  • Pure digital signal up to 900′(274m), Uses A/C power/rechargeable battery (only parent unit), monitor LEDs indicate 5 level of sound
  • Night vision allows for low light viewing up to 15ft, Non-visible IR LEDs, Low battery warning, Flip stand with belt clip

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Samsung SEW-3037W Wireless Pan Tilt Video Baby Monitor Infrared Night Vision and Zoom

With just the touch of a button from the parent unit, you can adjust the view remotely as needed
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Pan, Tilt, and Zoom (PTZ)

Samsung knows most new parents get stiff necks from staring in awe at the child in their arms. SafeVIEW gives you a chance to stretch a bit ─ but still enjoy your favorite view. The parent monitor features simple controls that direct the camera to zoom in and out, pan to 300° left and right, or tilt 100° up or down. In the nursery, PTZ lets you point the camera to see if the baby is really asleep, know when the covers get kicked off, keep track of others in the room, or check if the door is closed. So go ahead, do some neck and shoulder rolls, and know that SafeVIEW has you covered!

Night Vision & Remote Night-Light

The Samsung SafeVIEW camera has night vision capability up to 15 feet using invisible infrared LED lights, so you can keep an eye on your baby even in low-light conditions. The camera’s sensors detect light levels and adjust the image for optimal picture. When nighttime is just a little too dark for your baby’s peace of mind, use your parent monitor to remotely activate the soft, calming night-light if the room needs a little glow.

Pure Digital Signal Up to 900 ft. & Two-Way Talk. Quiet Mode.

The Pure Digital Signal utilizes 2.4 GHz frequency to provide secure and interference-free video. Unlike other devices, the Pure Digital Signal cannot be interrupted by wireless routers, microwaves, or cordless phones. Be assured that, within a range of 900 feet*, you have the freedom to do what you need to around the house without losing contact with your little one. The monitor displays an “Out of Range” warning should it ever lose contact with the camera. * Range depends on obstacles between camera and monitor. The Samsung SafeVIEW monitor goes beyond just listening. Its built-in mic lets you coo back, sing a lullaby or let your little wonder know you’re close by or on your way. The voice activated (VOX) Quiet Mode reduces white ambient noise that comes through the monitor. Set the sound sensitivity level to be alerted only to the sounds that really matter.

Sound Level LEDs. Sleep Mode. & Easy to Use. Expandable.

Don’t want to miss even the softest coos? The monitor’s Sound Level Indicator flashes LED lights when sound is detected. The louder the sound, the more LEDS, so even in a noisy room, you’ll know when baby needs attention. The SafeVIEW Monitoring System is easy to set up and even easier to use. The camera runs on A/C power while the monitor uses an internal rechargeable battery. Just charge and go. Samsung’s custom, user-friendly interface makes navigating through the options a snap. The system can monitor up to 3 additional cameras. In Scan Mode, the screen alternates between views from each camera at continual, pre-set intervals. Press the Sleep button to turn off the monitor screen and save battery power. The monitor will continue to detect sound around the camera even when the screen is off. Simply press any button to turn the screen on again.

SafeVIEW Wireless Video Baby Monitor At A Glance:
  • 3.5 inches high quality color LCD display
  • VGA(640 x 480) resolution
  • Secure and interference free 2.4Ghz FHSS signal
  • Pure digital signal up to 900′(274m)
  • Remote control pan, tilt, and zoom
  • Remote controlled built-in night light to sooth little one to sleep
  • Night vision allows for low light viewing up to 15ft with non-visiable IR LEDs
  • Two-way talk audio/built-in mic & speaker
  • Monitor LEDs indicate five levels of sound
  • Flip stand with belt clip
  • Quiet mode to remove white background noise
  • Low battery warning
  • Uses A/C power and rechargeable battery (only parent unit)
  • Expandable up to four cameras
What’s in the box

1 x Wireless PTZ Camera, 1 x Wireless Monitor, 1 x Camera Adapter, 1 x Monitor Adapter, User Manual, 1-Year Warranty Card, 1 Screw & 1 Plastic Anchor

Product Name & Model

SEW-3036W
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BabyVIEW Wireless Video Baby Monitor (3 5″ LCD)

SEW-3037W
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SafeVIEW Wireless Pan Tilt Zoom Video Baby Monitor (3.5″ LCD)

SEW-3040W
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SimpleVIEW Wireless Video Baby Monitor (4.3″ LCD)

BrilliantVIEW Wireless Pan Tilt Zoom Video Baby Monitor (4.3

SEW-3041W
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BrilliantVIEW Wireless Pan Tilt Zoom Video Baby Monitor (4.3″ LCD)

VOX (Voice Operated Switch)

Out of Range Alert

Sound Level Indicator

Infrared Night Vision

Two-Way Talk (Communication)

Expandable System – Additional Camera Up to 4

Built-in Belt Clip

Remote Pan and Tilt

Please click on a question to see its answers.

Q:My Samsung SEW3037W is always out of range, even if I turn it on next to the camera. What’s the problem?

A:

1. Turn both camera and monitor on
2. Click menu, then select the 3rd icon
3. Then select cam1 and hit the pair button under the camera before the timer expires
I called Tech Support and they were very helpful!!!

Q:Ive owned it since december and now today the camera keeps flashing from night light to no light. How do I fix it???

A:

Same problem. I just opened the unit and so far I love it, but on night vision there is no constant image. It keeps “blinking” from night vision image to black, back and forth. Is this normal? I was expecting uninterrupted image in night vision as when there is light on the room. By the way, when I turn lights on, the blinking desapears. Can anyone help us with this?

Q:How is the picture at night on the parent unit? I just bought the Motorola & it’s awful, not clear at all. Is the Samsung better?

A:

We are very pleased with the picture. Of course, it is not perfect, since it is night vision, but we can definitely see what is going on and what our son is doing. No complains.

Q:Does the camera have a temperature sensor? (This model has come up in other searches saying it does have it but it doesn’t specify).

A:

It does not. Another draw back of this baby monitor.

Q:Can a second camera be purchased for this unit? I see it is expandable but I need two cameras before May (when my second child arrives).

A:

Official Samsung release date for extra camera will be first week of December, 2012. We are planning to list it on December 9, 2012. We will work hard to make it available soon as possible. Congratulations to you and your beautiful bundle of joy!! Thank you.

Best Regards,

Soltech Security

Q:Would it be possible to use this unit oversea, where the. Electricity is 230 volt?

A:

The input is rated for 100 to 240 so just get an adapter for the different outlet and you will be fine

Q:Has the extra camera been released yet? Thnx!

A:

Dear Shells,

Yes. It is released and available on Amazon as well. The model number for additional camera is SEP-1001R. Thank you!

Best Regards,

Q:Is the camera able to be mounted on a wall?

A:

Yes. I have posted a picture on how we did it with a cord cover to protect the baby from pulling in the cord. Samsung provides the screws also for wall mounting. Very easy

Q:i am due in june will any upgrades to samsung 3037 be made before then? thanks

A:

There is a new version of the hardware that was released sometime in 2013. It is not marked any differently. The only way that you can tell is looking at the handset. On the new version the right-hand middle button on the front has a camera icon. In the old version it said Sleep. The differences are that the former Sleep button now toggles through multiple cameras, and press-and-hold sleeps. Also, the former OK/Night Light button is now OK/Zoom Toggle and press-and-hold toggles the night light. Finally, the mic on the camera is more sensitive — I would say a touch too sensitive now.

Q:Can I view my baby from a cell phone?

A:

No, you cannot.

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Q:When VOX is activated and a sound is heard in the baby’s room, is there a ‘pop’ sound when the parental unit is activated or is it silently turned on?

A:

Silently turned on

Q:What is the warranty period on this? I can’t find any info in my users manual and the mic has stopped picking up sound after five months of use.

A:

If I were you I would contact who you purchased it from to see what their policy is.

Q:Can I mount this camera upside down on the ceiling?

A:

As far as I can tell the camera is not meant for ceiling mounting – the base of the camera only has one hole in it for the wall mount feature and the range of motion is such that I don’t think the camera would work up-side-down.

Q:How is this monitor charged? I mean, can it be charged with 240V current or do I need an adapter to 110 V?

A:

Hi M. A. Garcia, I’m in peru and the current here is 220V and I can connect the charger without an adapter.

Q:Is it possible to turn the volume completely off and only have video?

A:

Yes, there are volume buttons on the left side of the unit.

Q:I’ve had this camera for 11 months and the sound just stopped working yesterday! Anyone else?

A:

2 of mine did this:(

Q:can the welcome noise be turned off?

A:

No unfortunately it cant

Q:Hello. Does the baby monitor have an Audio/Video Output for plugging into a tv or other monitor thus transmitting the image to a larger screen?

A:

No, there are no output jacks on the monitor

Q:Lost connection w/camera halfway through first night, and pairing now does not work. Anyone have this experience or suggestions?

A:

Sorry to say but it will continue to happen. Return it while you still can. That’s just the beginning of the problems. I’ve had so many with no help from Samsung.

Q:Can the camera work with a power source or only with a battery?

A:

The camera only works with a power source, not a battery. The monitor can work with either.

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Q:if it is on the charger, can you set the screen to stay visible all night?

A:

Yes. We leave it visible all night, and leave it charged in. Sometimes we press a button to leave the screen off, but it comes on if there is any movement.

Q:The message “out of range ” is in the monitor , I tried to pair many times but does not work , the monitor is not even a year .

A:

Not sure. When mine says it i turn it off then on and problem is solved. If under a year once you get someone at Samsung and send it in under warrenty they fix it really fast

Q:does it skype

A:

No, there is no internet function

Q:Is this unit wall mountable

A:

Yes…. The camera is wall mountable.

Q:does it have thermometer

A:

No

Q:What do you use to mount it on the wall? Thank you!

A:

We bought some heavy duty velcro at the hardware store and that worked well.

Q:Color seems to be incorrect and very dull. Does anyone else have same problem?

A:

It really depends on the backlight of the room the camera is in. It has a built in night vision, so when it’s dim the screen looks sepia toned. If it’s bright in the room, the color is good.

Q:Can you add a second monitor to the unit, one for downstairs and one of upstairs??

A:

yes, you can purchase separate cameras and have up to 4. unfortunately, you can not have multiple monitoring units.

Q:how many hours does the battery last?

A:

About 5-6 hours

Q:How long is the battery life when using the monitor?

A:

Using it in Vox mode, it lasts a good 6-8 hours with good charging practices. That will decrease over the lifetime of the monitor however so don’t mistake “new” battery life with a unit just bought to a unit that is 1-2 years old.

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Q:Can you plug this into electrical outlet or is it only battery operated?

A:

Both. It’s plugged into an electrical outlet but does have battery life as well.
I think it’s about 5 hours? I haven’t had any problems with this feature on it.

Q:Has anyone else had the camera randomly rotate on it’s own?

A:

No we love this camera!!! It is amazing!!

Q:Will not pair, anyone else with this problem?

A:

Yes, it’s a defect. it’s a headache but try to get a new replacement while it’s still in warranty.

Q:Hi, I use this for over an year and the sound stopped working out of the blue.

A:

Try resetting the whole camara and re synce it sometimes my sleep mode won’t work and once I reset them it works

Q:Is this compatible with any iphone apps?

A:

No. There’s no wifi.

Q:We have this monitor and I am wondering where people put the camera? I really didn’t want to mount it on a wall.

A:

We put our on the far dresser of our child’s room… With the zoom and rotating action, you can put the cam anywhere

Q:is this product compatible with 220 V?

A:

Yes, I live on a country with 220v, only you need is a adapter

Q:Have only had this for a year and the battery doesn’t last more than an hour on standby. How do I replace the monitor battery?

A:

I don’t know. I just leave it plugged in on the charger all night.

Q:Hi, what is wi fi in this baby monitor for? How can we use it?

A:

It is not WI FI, it uses a frequency controlled by the camera itself. For me it is more secure because it is not linked to internet and hackers do not have access.

Q:Anyone have any thoughts on what would be a good screen protector since the plastic is soft and subject to scratching?

A:

I really don’t know. But if you have still not bought your montor, you should consider buying the Motorola instead if this one. It has signal problems and the battery runs by very quickly even if it is in VOX mode which helps save some battery life.

In any case, mine has not scratched yet, I don’t use it that much thoug

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Q:If you use a system with multiple cameras, can you have separate 2 way communication with each camera?

A:

Don’t buy this!! It’s very unreliable and ALWAYS says “out of range.”

Q:I live in Brazil and I want to buy a baby monitor,does the wifi works good outside USA?

A:

Hello, this monitor does not have wifi. Its signal by the way is pretty bad. The battery life is also very short. It would be better you go for the Motorola monitor.

Q:How well does this work for a using it like a spotting scope for target practice? Will the range work to 300 yrds.?

A:

Yes

Q:How do I return the product if it is still under warranty and the sound malfunctions?

A:

If you bought it on amazon, go your account and find the order and see if you are still in the return window and it should be pretty intuitive from there. If not, contact samsung.

Q:is the monitor battery replaceable?

A:

No. You just plug it in to recharge the battery.

Q:how can I mount this to the wall?

A:

Easy to mount. Use a small screw, screw it in & hook the camera over it on the mounting point on the base if the camera.
Make sure that you screw into a solid backer & not just drywall, it will come out & the camera will make a expensive noise on the floor, or your child’s head…..
When wall mounting, be safe & also use a cord hider strip
On the wall to secure the power cord from grasping fingers. I have a cheap 1/2″ diameter self adhesive one that can be painted wall colour to stop the power cord being pulled & therefore the camera being pulled off the wall during a crib escape attempt.

Q:Had monitor for less than a week and noticed that the night vision mode does not go on automatically even when room is pitch black? Is it faulty?

A:

Yep.

Q:whats the input

A:

http://www.soltechsecurity.com/P/D/202/STS-AP300-AC-Power-Adapter-for-Samsung-SEW-3036-and-SEW-3037

Q:Is there a warranty on this item and if so for how long?

A:

There was a one year warranty from Samsung. actually the seller, Soltech was great! After my poor review, they reached out to me and offered to replace my unit at no charge, rather than have to wait to send the non-functioning unit to be repaired from Samsung.

Q:Does this monitor display room temp?

A:

Unfortunately no.

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Q:Can conection the monitor at the TV.???

A:

No. Dont buy this one. Mine got broken in 4 momths. Get the withbaby one..its amazing

Q:Can conection the monitor at the TV.???

A:

No.

Q:When using 2 cameras and scan mode, is there a way to make it only scan only the two cameras that are plugged in? (not camera 3 & 4 also)

A:

I couldnt do it.

Q:I currently have the Samsung SEW-3036W. Does anyone know if the SEW-3037W is better or worse other than the fact that it tilts?

A:

I upgraded from the 3036 to the 3037 and I don’t think enough can be said for the pan and tilt options. You can pair the camera from the 3036 to the parent unit of the 3037, which is what I plan to do when my 2nd baby arrives. The ability to move the camera around will be great once my oldest is in a toddler bed/able to get out on her own. I notice a small improvment in picture quality, and I think the night mode is better (it is more sensitive. I felt the 3036 took forever for night mode to engage) the 3037 seems to more intuitivley know when a human could have trouble seeing in the…
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I upgraded from the 3036 to the 3037 and I don’t think enough can be said for the pan and tilt options. You can pair the camera from the 3036 to the parent unit of the 3037, which is what I plan to do when my 2nd baby arrives. The ability to move the camera around will be great once my oldest is in a toddler bed/able to get out on her own. I notice a small improvment in picture quality, and I think the night mode is better (it is more sensitive. I felt the 3036 took forever for night mode to engage) the 3037 seems to more intuitivley know when a human could have trouble seeing in the dark….. if that makes sense. I’m happy I switched.
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Q:When using multiple cameras, does the auto-scan include both video AND sound? I want to be able to see and hear both children!

A:

Yes you can hear and see both kids on autoscan when the camera works, as I mentioned in an earlier post the sound on one of the cameras stopped working completely so I just use it for my older child with the working camera on the baby.

Q:I have just bought this product and the picture quality is horrendous, all I can see is blurred shadows. Does anyone have any advice on how to fix??

A:

I’ve never had that problem, assuming you’re on the right camera and checked all the brightness settings. I would call their customer service, they are actually pretty helpful. Sorry I don’t have more info!

Q:what is different between the samsung 3037 and 3038?

A:

I’ve read about it alittle and from what I’ve gathered it’s the same as the 3037 the only difference is that this is a package deal with 2 cams instead of buying each cam individually and what I’ve gathered from the reveiws people with the 3038 are having the same issues as people with the 3037

Q:The VOX has stopped working. It just stays on all the time. Any ideas as to how to fix this?

A:

No idea, mines no longer wireless has to be plugged in all the time. I have been able to turn off monitor in vox by holding down the middle button on the right.

Q:What to do when it reads out of range

A:

Nothing. Go closer to the room of the baby. It doesn’t have a really long range.

Q:Can the camera be connected to internet and be used with smartphone for live image/monitoring?

A:

No it can’t.

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Q:out of range

A:

yeah it can give that some times when more than 100 ft away between two closed doors

Q:Camera says “out of range” as soon as I turn lights off, but works perfectly if lights are on. Any solutions to fix it?

A:

Sounds like you’ve got a defective unit. Mine works when there’s no light in the rooms.

Q:Blinking night vision ? On and off every 3 seconds?

A:

Are you referring to when it is in VOX mode, where it will randomly go to black and say “out-of-range”? If so, this happens to me too with multiple units (exchanged it 3 times with the seller). It happens randomly and only every so often, not regularly. Realized I was never actually losing connection; if my child cried, the picture popped back up or if I tried to move the camera, the picture would pop back up. Samsung didn’t recognize the issue but said that I could pay to ship it to them and they would look at it. Just ended up keeping it since I really liked everything else…
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Are you referring to when it is in VOX mode, where it will randomly go to black and say “out-of-range”? If so, this happens to me too with multiple units (exchanged it 3 times with the seller). It happens randomly and only every so often, not regularly. Realized I was never actually losing connection; if my child cried, the picture popped back up or if I tried to move the camera, the picture would pop back up. Samsung didn’t recognize the issue but said that I could pay to ship it to them and they would look at it. Just ended up keeping it since I really liked everything else about the monitor, and I wasn’t actually losing connection, just picture.
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Q:How to make the night vision work?

A:

The night vision should work automatically when it gets dark enough in the room. You could try restarting the camera (unplug it, wait 10 seconds, and plug it in again). If it doesn’t work, you may have a faulty camera. Or, if you have another infrared light source in the room (e.g. another camera), it could be interfering with the Samsung camera. I had that problem, but when I switched off the other camera’s infrafred, then the Samsung camera’s own infrafred switched on again.

Q:Can you turn VOX off?

A:

You can but will leave the video on. VOX allows it to go on sleep mode. Turns on when there’s a sound. If you’re asking can you use the monitor without video mode, I’m not sure.

Q:Is this câmera compatible to Iphone and Ipads? Can we check the baby away from home on these Apple’s tools

A:

Not that I know of. You can use it in the car with camera with you . So you can watch the infant in the car seat. But it’s not able to connect to a app. Sorry

Q:Does this new model still have the vibrate mode? I know the 3035 did and vibrate would be preferable over my mom’s noises

A:

It doesn’t have the vibrate mode. The volume is adjustable though.

Q:How do you turn on the “Night Vision” Mode? Or does that mode automatically activate when the room is dark?

A:

It turns on automatically in the dark.

Q:Why does the extra camera keep losing its signal whenever I turn on scan feature?

A:

Mine doesn’t lose the signal but I have no sound in it now. Can’t figure that out.

Q:Why is there no signal on extra camera?

A:

Select Camera 2 on the monitor. Then pair it using the little button on the bottom of the camera unit.

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Q:Can you replace the battery on the monitor. Ours isn’t charging properly and is losing range.

A:

I would think you could, but don’t really know. We never had to replace ours in the few months that we used it. I would contact Samsung customer service to ask if you don’t still have the manual that came with it.

Q:What does a scrambled image mean? Can it be fixed?

A:

I have not encountered that before. Have you tried resyncing the monitors to the home unit? Perhaps maybe someone else around you is running on the same frequency you are and it’s making the image scrambled

Q:what happens if the electricity goes out? Does both the camera and monitor have a back up battery power or just the monitor? does this run off of wifi

A:

Only the monitor is battery powered. It does not run off of your wifi. It is a different wireless frequency that is specific to this model. If you would like the camera to have power in the event of an outage, I suggest you invest in a mini-UPS (uninterruptible power supply)

Q:is possible recorder in sd???

A:

This does not record

Q:my monitor keeps beeping

A:

Don’t place it near other wireless devices (smart tv, tablets, etc…) Mine beeps like crazy when place near a TV while it’s streaming video from Netflix or Amazon.

Q:Does the monitor display the temperature in the room?

A:

No

Q:When I use the tilt feature, I cannot stop in the middle and decide to change direction.Is this normal?

A:

No, that is not normal. I am able to stop the tilt & pan anytime.

Q:What’s the difference between this and 3038 (besides the extra camera)?

A:

I don’t know the difference, but I would advise against purchasing a samsung monitor since mine died after 7 months of use.

Q:I’m not familiar with these products. If we buy a second camera will there be two views on the screen or does it switch automatically between rooms?

A:

It will switch back and forth between the cameras. It does not display both at the same time

Q:No sound?

A:

So, the whole system freezes. no sound, and a frozen picture. the scary part is, there’s no notice…so you THINK you are watching the baby sleep, and not cry, but really, you’re watching a frozen screen, which the baby can be screaming her head off….

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