VTech DM221-2 Safe & Sound Digital Audio Baby Monitor with Two Parent Units – Questions & Answers

VTech DM221-2 Safe & Sound Digital Audio Baby Monitor with Two Parent Units

VTech DM221-2 Safe & Sound Digital Audio Baby Monitor with Two Parent Units features

  • This configuration includes two parent units (monitor) and one baby unit (audio monitor)
  • DECT 6.0 provides crystal clear transmission, eliminating the annoying white noise you hear from analog monitors
  • 5-level sound indicator – graphic bars on the parent unit indicate the level of sound in your baby’s room so you can visually monitor the noise level with the unit muted
  • Sometimes all your baby needs is to hear the sound of your voice – comfort your infant with the 2-way talk-back intercom
  • Rechargeable batteries provide parent unit with up to 18 hours of monitoring time on a single charge, or use two AAA batteries (not included)
  • Go hands free with the belt clip on the parent unit – carry the parent unit everywhere you go without the hassle of holding it. The operating range of the parent unit is up to 1,000 feet outdoors or 150 feet indoors
  • Parent unit can be set to beep if: (1) link between the parent unit and the baby unit is lost, and/or (2) rechargeable battery is low
  • Language is preset to English, but can be switched to French or Spanish for all screen displays
  • The loop on the baby unit doubles as a soothing night light for your little one
  • Vibrating sound-alert on the parent unit – enjoy some added peace by being silently alerted when there is sound in your baby’s room


VTech DM221-2 Safe & Sound Digital Audio Baby Monitor with Two Parent Units
check-price-on-amazonSafe & Sound Digital Audio Monitor with two parent units with DECT 6.0 digital technology provides crystal clear transmission, eliminating the annoying white noise you hear from analog monitors. Extended Range Up to 1,000 feet of range allows you to feel safe and connected to your child while you go about your day. Talk-Back Intercom System Remotely communicate to your baby from the parent unit to the baby unit. Soothe your baby from another room or even from outdoors.

Keep connected with your baby from anywhere in the house with the VTech Safe&Sound Digital Audio Monitor. Features include a 1,000-foot operating range, DECT Digital technology for interference-free audio, an encrypted connection, visual and vibrating alerts, and two units so each parent can stay in touch with their baby. It also includes a talk-back intercom and soft night-light to help comfort your infant during the night.

Digital Audio Monitor
with Two Parent Units
At a Glance:
  • 1,000-foot range keeps you connected anywhere in the house
  • DECT 6.0 Digital technology for secure, private transmission without interference
  • LED lights and a vibrating alert signal noise in your baby’s room
  • Talk-back intercom for two-way communication
  • Two battery-operated parent units provide 18 hours of monitoring per charge
Warranty:

One-year limited warranty

Safe & Sound Digital Audio Monitor Product Shot

Five LED lights on the parent unit indicate the level of sound in your baby’s room, so you can visually monitor noise level. View larger.

Safe & Sound Digital Audio Monitor Product Shot

The talk-back feature allows you to communicate with your little one from anywhere in your home. View larger.

Safe & Sound Digital Audio Monitor Product Shot

The loop on the baby unit can double as a soothing night-light. View larger.

Two Rechargeable Parent Units with 1,000-Foot Range

With a range of up to 1,000 feet, the Safe&Sound Digital Audio Monitor lets you hear your little one from anywhere in the house—or even outside. Each of the lightweight, battery-operated parent units operates for up to 18 hours on a single charge and includes a built-in belt clip so you can move freely in and around your home. Its backlit display is easy to read, even in the dark.

The VTech Safe&Sound Digital Audio Monitor is also available with two parent units for easy monitoring from multiple areas in your home.

DECT 6.0 Digital Technology for a Clear, Private Connection

This digital monitor uses DECT 6.0 Digital technology to ensure crystal-clear transmission without interference so the only sounds you hear are your baby’s. In addition, DECT technology transmits a secure, encrypted signal so you can rest assured you’re the only one who can hear your baby.

Talk-Back Intercom for Two-Way Communication

Sometimes all your baby needs to calm down is the soothing sound of your voice. The talk-back feature allows you to communicate with your little one from anywhere in your home through the parent unit. In addition, the loop on the baby unit lights up, acting as a calming night-light for your infant.

LED Lights and Vibrations Signal Noise Level

A set of five LED lights on the parent unit indicates the level of sound in your baby’s room so you can visually monitor noise level with the receiver muted. In vibration mode, the parent unit alerts you with gentle vibrations when your baby is fussing.

The Safe&Sound Digital Audio Monitor is backed by a manufacturer’s one-year limited warranty.

What’s in the Box

Safe&Sound Digital Audio Monitor with two parent units, power adapters, batteries and user’s manuals.

VTech Safe & Sound

Safe&Sound
Digital Baby Monitors

Digital Audio Monitor
Digital Audio Monitor
Digital Audio Monitor w/ Two Parent Units
Digital Audio Monitor w/ Two Parent Units
Video Camera
Video Camera
Full Color Video and Audio Monitor
Full Color Video and Audio Monitor
Features
Range Up to 1,000 ft Up to 1,000 ft Up to 1,000 ft Up to 1,000 ft
Audio/Video Audio Audio Video Audio and Video
Number of Parent Units 1 2 0 1
Talk-Back System
Night-Light
Rechargeable Battery
Trademark Information:

Safe&Sound is a registered trademark of VTech Communications, Inc.


VTech DM221-2 Safe & Sound Digital Audio Baby Monitor with Two Parent Units
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Please click on a question to see its answers.

Q:parent unit power supply: it says the parent units are battery powered (with rechargeable batteries included), but is there also an option to plug into the wall?

A:

The parent units have cords that can be plugged directly into the wall. It’s important to keep the cords nearby, because battery life on these are not super long. I wouldn’t take it off the cord for more than a couple hours at a time. Luckily, it will make a tone when the battery is low instead of simply turning off without you realizing it.

Q:Can the two parent units be used to communicate with one another? (Like a walkie talkie so parents can talk without being heard on the baby unit?)

A:

Great IDEA for a feature, but as far as I’m aware, the “baby unit” is always in the communication loop. However, as I think about this, it might be possible to lower the volume on the baby unit to the point it can’t be heard in the nursery so the parents COULD talk on the other 2 units. It’s late tonight, but I’ll check this theory out for you sometime tomorrow & re-edit this answer so we’ll know for sure. ***stay tuned*** ———– Update 7/23/13: Checked for you this morning & unfortunately, the “baby” unit’s LOWEST volume level is still audible. So, no, you can’t…
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Great IDEA for a feature, but as far as I’m aware, the “baby unit” is always in the communication loop. However, as I think about this, it might be possible to lower the volume on the baby unit to the point it can’t be heard in the nursery so the parents COULD talk on the other 2 units. It’s late tonight, but I’ll check this theory out for you sometime tomorrow & re-edit this answer so we’ll know for sure. ***stay tuned***
———–
Update 7/23/13: Checked for you this morning & unfortunately, the “baby” unit’s LOWEST volume level is still audible. So, no, you can’t communicate between the two “parent” units without the “baby” unit broadcasting the sound. Even though you can talk to one another, “baby” can always hear. Hope that helped you!
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Q:Has anyone tried this across two separate buildings? My mother has dementia and lives in a cottage just 10 feet next to our house. She has fallen, forgot that she has a Lifeline, and just yells out to me (fortunately she got up ok that time). She keeps…

A:

i can honestly and highly recomend this product i live 100+ feet from a disabled man that i take care of and it works very well it muffels the background noise and allows his voice to come thru clearly i love it and when i talk to him he can hear me it is pretty loud i recomend this vtech product

Q:Does parent units have separate power adapters? So that I can set them plugged in, always on, without having to worry about charging every night?

A:

Yes!

Q:Will two of these units conflict with the same frequency?

A:

We have two of these sets, one in our toddlers room and another in the baby’s room right next door. They work without interference, however we have noticed our original set has started occasionally losing connection with the base unit a few times a week (not a big deal but the warning beep is annoying if it happens in the middle of the night). I’m not sure if it is directly related to adding a new base unit or just because the first set is over a year old. They always reconnect on their own in a few minutes though and we never have any problems with static.

Q:Do battery packs need to be put in the parent units or can they be plugged into an outlet w/o and will work provided kept in power adapter all times

A:

It plugs into an outlet and is powered this way. When I remove it from the plug, it stays charged for several hours.

Q:distance

A:

I would have to so close to a 900 cuz im on the bottom floor in my complex and was able to walk all around it and still b linked..but that is as far as i went do it maybe able to go farther

Q:I have this product and my parent units will not link with the baby unit anymore. What can I do?

A:

The exact same thing happened to me! I contacted the manufacturer and they were happy to replace the entire unit. You will need your Amazon order number and the date purchased.

Q:The reviews look great other than the units not linking at or around the 6 month mark per the reviews. Normally I do not pay much attention to negative reviews when there are so many positive reviews, but almost all of the negative reviews are of the…

A:

i have had these since early may of 2013. i use them everyday in a 2700 sqft home in a high wireless communication area and we have only had this occur once due to a lightning storm and they reset on thier own. these have been a fantastic purchase for us and our baby. from my perspective, this is a non issue.

Q:If I buy two of these (2 baby units/4 parent units) will they all work together? One baby unit in each child’s room, parent units spread around home.

A:

They won’t sync together where the parent unit hears both children in one unit. But we own two sets. I have one in each child room and then a parent unit for each child on the kitchen counter. They do not interfere with each other at all.

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Q:What type of batteries do they need?

A:

The monitors come with rechargeable battery packs, similar to cordless phones.

Q:How do I get a defective unit replaced? Both parent units only blink “Not Linked” and no one at VTech’s website is answering my emails.

A:

Please contact us @ 800-595-9511 so we can assist you.

Q:Do these monitors have a voice activation feature?

A:

There is no dedicated voice activated function, but you can change the sensitivity so that you don’t pick up ambient noises. I think it works pretty well. We had a fan running all summer and I never heard that through the monitor, yet I hear the kids when they are talking.

Q:How is the volume on these? On our old VTechs, the minimum volume is still REALLY loud. We’re hoping these are little better adjusted/adjustable.

A:

There is 1, 2, 3, 4, 5 setting volume. It is – or + button on the handhelds themselves. From what we have noticed as long as you have the main receiver sitting correctly (not facing down / in the carpet) you will be able to hear just fine. The LOW on the receiver is quiet, while the loud is more then loud to hear while taking a shower. We have gone though approx 5-7 monitors. These are BY FAR the BEST hands down. Only issue I have experienced, is the display screen fades after 2 years of use.

Q:Tried to charge 11 hours 1st, could not stop loud constant beeping. They would not link. Defect, or operator ignorance?

A:

How far apart were the monitors? You could try moving them closer to see if that stops the beeping.
I would think it’s a defect. We have the baby unit upstairs and the parent unit downstairs on the opposite side of the house and have the beeping every once and awhile. There is probably a customer service number you can call to trouble shoot. Good luck!

Q:Does the monitor alert you when battery is low?

A:

Yes

Q:Doses this monitor work if used in a basement so your can hear it if the carbon monoxide or smoke detector goes off

A:

I put the listening unit inside by the front door and can hear the birds amplified from the other side even though I cannot really hear the birds normally inside. The monitors are placed at two remote places in the house (including upstairs) and the sounds are tramsmitted clearly.

Q:Could I hear my husband in family room and at the same time could he hear me in the bedroom ?

A:

Yes the parent unit has a talk button but it can only talk back to the child base. You can not talk through parent units. Sorry I hope you understand what I mean.

Q:Would this unit work with 220 V?

A:

No. The adapter plug says 110-120V only.

Q:Do these monitors cause any interference with Wi-Fi or other wireless devices?

A:

Not that I can tell. They seem to act fine when I’m using various wireless devices within my home. Like a laptop, ipad, iphone, etc.

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Q:Is this good for deaf? Does vibration function work well for hearing impaired parents?

A:

The vibration works on the remote units, not the monitor unit. The volume on the monitor has become insufficient for my elderly mother as her hearing as gotten worse.

Q:Does it work on wifi?

A:

No, it uses DECT 6.0 – same technology as cordless phones.

Q:Why does monitor beep with low batteries, even when plugged into the wall?

A:

I am not sure, mine don’t do that, I would check your battery connection and your wall connection, if ALL else fails you may need to replace the battery. they only last for so long.

Q:Can additional baby units be purchased that would work with current parent unit(s)? And how to specify correct frequency?

A:

Not sure, I purchased this for a gift.

Q:We’ve had this almost a year and it will no longer work unless plugged in. Does this seem about right for battery life? Anything we can do besides buy

A:

We just keep ours plugged in all the time. So I can’t really answer that I do have a different one we carry around that we use and we haven’t had any issues with battery life in it. You can just get new batteries I guess. Because they are great monitors. I know if they aren’t taken off the charger enough it can ruin the batteries. We leave our one off till it beeps at us and tells us it is going dead. Don’t know if that helps u at all.

Q:Anyone using this for a senior citizen? I need a new baby monitor for my 81 year old mom to use with her live in aide.

A:

We use ours with our baby, but the optional talk back function from the patent unit to the child unit has come in handy for getting the attention of other adults (eg: while I am changing the baby, I can just talk and ask my husband a question, which he hears through the monitor, and he can choose to engage the talk function to respond).

Q:If I buy a video monitor (any brand) and purchase these audio monitors will they interfere with each other?

A:

I don’t think so b/c V-Tech is designed to only work within it’s units. If you buy the video monitor

Q:does the unit that goes in the babies room have a battery option or does it need to be plugged in at all times?

A:

No there is no battery option for the Unit that goes in the babies room it need to be plugged in at all times but its ok i am having it now more than 3 years and its perfect for me ….

Q:Can a third parent unit be added to this system easily?

A:

I don’t think so, I believe you have to buy them in sets.

Q:Does this unit have a microphone sensitivity setting, similar to the VTech Crystal Sounds?

A:

i am using them more than 3 years now they are great not having any problems from them … till now

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Q:how do i link my vtech baby monitor?

A:

If the main (baby) unit is plugged in, the parental units should link automatically when you turn them on. The parental unit screen will say “Searching” and then “Linked” when the units have linked properly. If the parental unit is on and the baby unit is not, a loud, annoying beep will sound.

Q:So if these devices don’t reach 1000 feet, (according to other reviews), then what exactly does 1000 feet range mean then?

A:

It means that in the best possible scenarios (i.e. line of sight, no obstacles) it’ll supposedly work to 1000ft, which generally isn’t possible in real-world conditions.

Q:If there is a white noise maker in the baby’s room, will I still be able to hear the baby crying?

A:

Yes you will. I was worried bout that too, but I haven’t had problems hearing the baby over the noise. Just make sure the monitor and noise machine are not next to each other. Obviously, the monitor will pick up the white noise as well, so if that machine is farther away from the baby and monitor it makes the white noise quieter in the parent device. So you will hear the white noise constantly, but it’s actually been pretty soothing for us as well, and then I know the monitors are on and working since I can hear that noise all of the time. But yes, I can hear her even when she’s cooing or…
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Yes you will. I was worried bout that too, but I haven’t had problems hearing the baby over the noise. Just make sure the monitor and noise machine are not next to each other. Obviously, the monitor will pick up the white noise as well, so if that machine is farther away from the baby and monitor it makes the white noise quieter in the parent device. So you will hear the white noise constantly, but it’s actually been pretty soothing for us as well, and then I know the monitors are on and working since I can hear that noise all of the time. But yes, I can hear her even when she’s cooing or just starting to whimper.
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Q:how can you link the units after unplugging them?

A:

The units automatically and wirelessly sync themselves, and display “Linked” on the screen. As long as the 2 parent units have some battery charge, when you unplug them they remain on and they stay wirelessly linked. They only lose the connection if the battery dies or you take them outside of their communication range. The baby unit doesn’t have a removable battery (I think it has to remain plugged in at all times) but it keeps the link with the parent units unless you unplug or use the power button to turn it off while still plugged in. Does that answer what you were asking, or…
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The units automatically and wirelessly sync themselves, and display “Linked” on the screen. As long as the 2 parent units have some battery charge, when you unplug them they remain on and they stay wirelessly linked. They only lose the connection if the battery dies or you take them outside of their communication range. The baby unit doesn’t have a removable battery (I think it has to remain plugged in at all times) but it keeps the link with the parent units unless you unplug or use the power button to turn it off while still plugged in.
Does that answer what you were asking, or did I misunderstand your question?
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Q:Can you buy a 3rd parent monitor to use with the base unit?

A:

I didn’t see one, but the battery lasts for awhile so you could easily move it to your 3rd location if you need to leave where the 2 “live.”

Q:How far outside can you really go with these? Want to know if I can go into our pasture, about 200 feet from house and still have a good signal?

A:

I would lean towards no. I’ve shoveled the driveway but our driveway is nowhere near that long. I guess it’s possible it would work if baby’s room was on the correct side of the house and the window was cracked? I find walls cut down on the distance big time.

Q:Can you use this to monitor two baby rooms? So two baby units and one parental unit that scans back and forth between the two rooms?

A:

No, not with this model. The parental units link to a single baby unit. There may be other monitors that can do what you’re asking, but I don’t think this particular one could do it. If the two rooms are adjacent, you could jack up the sensitivity all the way and monitor both rooms with a single baby unit, but you’d get a lot of background noise, and the slightest sound could cause you to worry (a pin drop would sound like pencil drop).

Q:My monitors stopped connecting, has anyone else had this problem? I’ve had them about a year.

A:

Yes, this happened to me, twice, with two different monitor systems. If you had a power outage, even brief, it won’t connect again no matter what you do. Contact customer service, ASAP and explain the problem. I did this and had a newer monitor sent to me totally free or charge. They claim the new one won’t have this issue. This is a major issue with this brand of Vtech monitor and they aren’t advertising this issue, even though they are totally aware of it. Contact them and demand a replacement, even if you don’t have the receipt or proof of purchase. I had no problem getting a replacement…
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Yes, this happened to me, twice, with two different monitor systems. If you had a power outage, even brief, it won’t connect again no matter what you do. Contact customer service, ASAP and explain the problem. I did this and had a newer monitor sent to me totally free or charge. They claim the new one won’t have this issue. This is a major issue with this brand of Vtech monitor and they aren’t advertising this issue, even though they are totally aware of it. Contact them and demand a replacement, even if you don’t have the receipt or proof of purchase. I had no problem getting a replacement once I mentioned the power outage issue. They weren’t surprised at all when I called. Good luck.
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Q:Is it bivolt?

A:

No, just 120V…

Q:Can I have 4 monitors working with one base station? Our old base station broke and I bought a new set.

A:

No. We tried the same thing!

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Q:If the child complains olle in the other and vice versa? it’s like phone charger is loaded? few hours hard charging?

A:

You can keep on charger like a phone and it also has a battery backup you install in order to keep on your person without the charger. Charges real fast. Initial charge took about an hour.

Q:Is there an “out of range” indicator?

A:

I don’t think it’s officially an “out of range” indicator, but if you actually go so far as to loose the connection/link, then the parent devices will go in to search mode. In search mode there is an audible tone that beeps every few seconds to let you know that there is no active link.

Q:The power adapters…do they only work for 110v (standard US) or are they good for 110v-240v like some of the others? I can’t find in the Tech Manual.

A:

Only 110. If you look on the plug it says “input: 110-120v”

Q:Where can I purchase replacement battery?

A:

Go to vtechs website they have them there for their monitors.

Q:Are these units dual voltage?

A:

No they are not. Only 110v

Q:Can you suppress the beeping noise when the units go out of sync?

A:

Noooo. It’s very annoying. The only way to make it stop is to turn it off and hope it re-syncs when you power it back on.

Q:I turned off the baby unit for a couple of hours and now it will not link to the parent units… how can i get a replacement? warranty cover?

A:

My stopped linking and working as well. So I went to the VTech support page – http://www.vtechphones.com/support/contact-us/product-support

I called them from the numbers listed on their webpage and if you don’t want to call them, you can also fill out the quick form and someone will email you back.

Hope that helps!!!!

Q:Can the two parent units talk to each other?

A:

Yes, they can talk to each other, but maybe not in the way you are expecting (i.e. not a private conversation between just the parent units). Pushing the talk button will broadcast to all units so it is possible to alternate broadcasting messages while speaking into the individual parent units. Just be aware it will also broadcast to the unit in the kids room. We use it occasionally (like an intercom) when the kids are not sleeping.

Q:Can you use the baby monitor with just batteries? I see it talks about the parent monitors being able to run on batteries, but nothing about the baby.

A:

The baby part is not batteries, which is a positive. It does not have to be recharged so it does not run down.

Q:can i use this monitor in a four year old room-talk to him and have him talk back to me dring the night?

A:

Yes the monitor has a 2 way communication.

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Q:what size battery?

A:

The battery comes with it and recharges while plugged in, it holds a charge for about a week. Not sure what the battery is though, looks like a tiny 9 volt.

Q:If there is a short temporary power outage, will the baby unit turn back on if already on before the outage, or does it have to be manually turned back on?

A:

We had a brief outage the other day, didnt even think about resetting the monitors, as they were back up and linked before I even noticed. So to answer your question, it appears there is no need to reset them after a power outage

Q:Can buy a third parent monitor?

A:

I have no idea…contact manufacturer.

Q:Is this model suited for 220V power?

A:

My home is 220 volts and have not encountered any problems. I learned just because an item says 120 volts it does mean it will not work. Most homes now are within that range.

Q:what size battery?

A:

The battery comes with it and recharges while plugged in, it holds a charge for about a week. Not sure what the battery is though, looks like a tiny 9 volt.

Q:If there is a short temporary power outage, will the baby unit turn back on if already on before the outage, or does it have to be manually turned back on?

A:

We had a brief outage the other day, didnt even think about resetting the monitors, as they were back up and linked before I even noticed. So to answer your question, it appears there is no need to reset them after a power outage

Q:Can buy a third parent monitor?

A:

I have no idea…contact manufacturer.

Q:Is this model suited for 220V power?

A:

My home is 220 volts and have not encountered any problems. I learned just because an item says 120 volts it does mean it will not work. Most homes now are within that range.

Q:what size battery?

A:

The battery comes with it and recharges while plugged in, it holds a charge for about a week. Not sure what the battery is though, looks like a tiny 9 volt.

Q:If there is a short temporary power outage, will the baby unit turn back on if already on before the outage, or does it have to be manually turned back on?

A:

We had a brief outage the other day, didnt even think about resetting the monitors, as they were back up and linked before I even noticed. So to answer your question, it appears there is no need to reset them after a power outage

Q:Can buy a third parent monitor?

A:

I have no idea…contact manufacturer.

Q:Is this model suited for 220V power?

A:

My home is 220 volts and have not encountered any problems. I learned just because an item says 120 volts it does mean it will not work. Most homes now are within that range.

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